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| Innovative Support Technology |
Bay State Internet Services hosts customers whose skills range anywhere from novice-level to experts. The Bay State Internet Services Technical Support center is staffed 24 hours a day to offer assistance in any area. When the call center cannot resolve a customer's issue, the dedicated Quality Assurance Team steps in to facilitate the resolution of any problem, whether billing, technical or administration. At no point does a Bay State Internet Services customer feel alone; they know that we are standing by waiting for their call. With 24/7 toll-free technical support, 24/7 on-line support chat and a dedicated on-line support center, Bay State Internet Services is constantly rated excellent for its support and dedication.
We know however, that great service starts long before you contact us. Therefore, our customized server and network monitoring systems are sophisticated, refined and highly sensitive. We monitor overall performance statistics from our routers and our servers, we monitor basic HTTP response and availability of port 80, we monitor all server-level hardware, and all other port specific services that enable you to fully utilize your web site to its fullest potential. Our monitoring systems not only alert us to what is happening, it also gives us an idea of what might happen if we do not take proactive steps to correct an issue. With our system's predictive fault management technology, we can anticipate fluctuations in disk storage, memory and CPU usage so that when you need resources the most, they will always be available.
All of our support contact methods and system architecture is backed up by a live, up-to-the-minute WAP-enabled network status system available on our web site 24x7. If something happens, our customers are the first to know.
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